Local Partners Global Solutions |
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| Type | Limited company |
|---|---|
| Founded | 1992 |
| Headquarters | 9, rue Jean Baptiste Pigalle, 75009 Paris - France |
| Products | Medical assistance, Travel assistance, Roadside assistance, Employee assistance program, Home assistance |
| Revenue | 858 millions € |
| Employees | 5500 |
| Website | www.international-assistance-group.com |
Contents |
International Assistance Group is a global alliance of independent assistance companies providing worldwide: medical assistance, travel assistance, roadside assistance, home assistance, employee assistance and legal assistance. Every year International Assistance Group® handles more than 3 million cases including nearly 25,000 repatriations on behalf of insurance companies, tour operators, corporates, governments and non-profit organisations.
The International Assistance Group was founded in 1992 by five European Members to help each other with assistance cases. Over the next ten years independent assistance specialists joined the network, and in 2002 International Assistance Group was formally incorporated as a company.
Today, International Assistance Group has 35 members turning over €858m, with 5500 staff working through 46 continuously-attended alarm centres. Through a network of local organizations more than 10% of travelers abroad are supported by the International Assistance Group. International Assistance Group is a closely linked network with common goals, shared database, shareholding position, incorporated, a Supervisory Board, and regular Meetings and internal Forums to encourage exchange of information. International Assistance Group is also an innovative network model as it provides access to a comprehensive international network of locally independent & autonomous quality assistance experts.
1992 – Filo diretto (Italy) www.filodiretto.it
1992 – ADA Portugal (Portugal) www.ada.es
1992 – ADA Spain (Spain) www.ada.es
1992 – First Assist (United Kingdom) www.first-assist.com
1994 – World Travel Protection (Canada) www.wtp.ca
1994 – Athens Assistance (Greece) www.athensassistance.gr
1994 – SOS International (Netherlands) www.sosinternational.nl
1994 – Medicall (Switzerland) www.medicall.ch
1995 – Omint (Argentina) www.omint.com.ar
2001 – Customer Care Solutions (Austria) www.customer-care-solutions.at
2001 – Remed Assistance (Turkey) www.remed.com.tr
2001 – Global Voyager Assistance (Russia) www.gvassistance.com
2001 – On Call International (USA) www.oncallinternational.com
2003 – Customer Care Pty Ltd (Australia) www.customercare.com.au
2003 – Ike Asistencia Mexico (Mexico) www.ikeasistencia.com.mx
2003 – Netcare 911 (South Africa) www.netcare911.co.za
2004 – Garantie Assistance (France) www.garantieassistance.fr
2005 – Asia Assistance (Malaysia) www.aa-international.com
2005 – Assistance Alliance International (Thailand) www.aa-international.com
2005 - Pol Assistance (Poland) www.pol-assistance.pl
2006 – Ike Asistencia Brazil (Brazil) www.ikeasistencia.com.br
2006 – Ike Asistencia Columbia (Colombia) www.ikeasistencia.com.co
2006 – Ike Asistencia Venezuela (Venezuela) www.ikeasistencia.com/venezuela.html
2006 – Ihi Bupa (Denmark) www.ihi.com
2006 – Assistance Alliance International (Indonesia) www.aa-international.com
2006 – Assistance Alliance International (Philippines) www.aa-international.com
2006 – Assistance Alliance International (Singapore) www.aa-international.com
2007 – Fil Assistance (France) www.filassistance.com
2007 – GlobeMed (Lebanon) www.globemedltd.com
2008 - Customer Care Pty Ltd (New Zealand) www.customercare.com.au
2009 – med con team (Germany) www.medconteam.com
2010 – Global Doctor (China) www.globaldoctor.com.au
2010 – Maroc Assistance Internationale (Morocco) www.mai.co.ma
2010 – Ike Asistencia Argentina (Argentina) www.ikeasistencia.com.ar
2011 – Omint (Brazil) www.omint.com.br